Do you have POS system in your restaurant? If yes, does it enhance your business performance and customer experience?
Apparently, the main reason for having a restaurant POS is eliminating errors in your business transactions. Other people view it as a receipt generator that helps them to avoid the tiresome manual recording of sales. Also, if you ask various hotel managers and cashiers, they will tell you that the points of sale are important in easing client order processing.
But did you know a restaurant POS can do the following in your hotel business?
- a) Boost your customer experience
In the new era, businesses are moving to Ipad POS systems. You too should not be left behind in the digitization journey. You may question the reason why it is important to follow the trend yet the brick and mortar version is serving you well. However, if you want to enhance your customer experience, an Ipad POS system is the way to go. Nowadays, customers prefer self-service. They want to place an order directly to the server without having to pass through a waiter. Hence, when you provide them with such an opportunity, you enhance their experience which guarantees you future sales.
- b) A restaurant POS can reduce your operational costs
If you can utilize your POS system effectively, your operational costs will decrease. First, the system improves order processing speed. As such, you do not need to hire a hundred and one to serve just 50 clients effectively. With the selling points, you only need less than five waiters to serve a maximum of a hundred clients. Hence, your administration and operational costs will reduce significantly.
- c) A restaurant POS can enhance your business decision-making
Whenever the word decision is mentioned, the word information comes to your mind. Apart from improving ordering processes and reducing operational costs, POS system facilitates generation of a business report. Through it, you can generate sales, purchases, and inventory reports. Also, you can compare how two meals are performing for a given period. As such, the POS helps to obtain timely reports essential for decision-making.
In whole, restaurant POS system is not only a receipt generator or order processor. It is a critical component for revolutionizing your customer service provision, enhance decision-making and cost optimization. Also, the system is the key to higher productivity and improved business performance. Thus, now you are aware that POS is more than just a point of sale system.
— Financial Post (@financialpost) 16 de junio de 2017